Troubleshooting

Common issues

Password Issues:

• Ensure you are using the correct serial number as the password. If issues persist, check that the gateway’s image version matches the documentation.

Accessing System Logs:

1. In the admin console, select System > Logs
2. From the Logs tab, you can view logs categorized by components such as networking, Docker, and applications
3. Use the Filter option to search for specific log entries (e.g., Docker or Wi-Fi related)
4. You can also download the logs for further analysis by clicking the Export Logs button

Log Levels:

• Adjust the log level to TRACE or DEBUG for more detailed outputs if troubleshooting a specific service or component

Wi-Fi Connectivity:

• Double-check Wi-Fi interface settings and restart the interface if the connection fails
• Check logs in System Logs for network issues

Provisioning Failures:

• Review provisioning logs in the admin console
• For ZTP provisioning, ensure the correct region and endpoint settings are configured in the Everyware Cloud portal

SSH connection failure:

If you encounter a SSH connection failure with the message: Too many authentication failures, try executing the following command:

ssh -o IdentitiesOnly=yes guest@172.16.0.1

Can’t find the ESF URL?

• Ensure you are connected to the correct interface (ETH0 or Wi-Fi)

Provisioning failed?

• Double-check the configuration in Provisioning Requests

Missing logs?

• Increase the log level in System > Logging to TRACE for detailed info.